Telehealth
We offer telehealth for some types of appointments using a software called OTTO. A telehealth appointment takes place online, using a computer or smartphone with a camera and microphone so you can see and speak to your healthcare provider on video. This type of visit can be done at home, work, or other location convenient for you!
Use the information on this page to learn more about telehealth and prepare for your video visit.
Tips For a Successful Video Visit
- Find a quiet, well-lit spot.
- Check you have a full battery or plug in your device to ensure you have power.
- Adjust your camera at eye level.
- Turn off your screensaver. If the device goes to sleep, it can disconnect from the internet and disrupt the video visit.
- Close all other programs or applications running on the device so they do not interrupt your connection.
- If using a Wi-Fi connection, make sure you are close to the router or have connected your device with an ethernet cable to the router.
- Virtual Visits are supported on Google Chrome, Safari, & Firefox browsers. Edge and Internet Explorer cannot be used.
- Test your speaker. If you hear an echo, try using a headset or adjusting the volume.
- Know your backup plan in advance and have this information with you during the visit.
Frequently Asked Questions
How do I schedule a telehealth appointment?
Call us at 425-789-3789. If your appointment is eligible, we will schedule you for a video visit.
What do I need for a telehealth visit?
You must have a digital device with a webcam, speakers, and microphone, along with an internet connection, for a video visit.
Is a telehealth visit safe?
Yes. We use a secure platform that meets HIPPA requirements and ensures your privacy and rights will be protected. Your photo and voice will not be recorded or stored after your visit.
